Our pool team told us how we've had good guests this year. They said that's because of you... They said your company has a great reputation and your team is always on top of situations before they become problems.
I also want to thank your housekeeping crew and maintenance team. I had an opportunity to speak w/our housekeeper on Saturday - she was most helpful and conscientious. The house was clean and ready for us before the official check-in time. She took pride in her work and cared about our house, which made us feel special.
Your maintenance team has been great. I saw that there were a couple of issues in the house, which you all resolved in a timely and effective manner. They even walked thru a couple of items w/me. They're always friendly and super knowledgeable.